Assist in payroll/billing issues and works to resolve.Assist MSP Program Manager and Account manager as needed and acts as a back-up to Account Manager when needed.Work closely with suppliers and managers on all items related to open work orders, terminations, conversions, timesheets, revisions, billing issues/discrepancies.Manages all miscellaneous invoices and expenses in Fieldglass.
Works closely with suppliers and client on all drug/background adjudications.Manage the candidate offer process, working with the supplier to ensure onboarding compliance is met, push work orders through in Fieldglass.Communicate all information to suppliers, client managers and Acro on a timely basis.Maintain consistency and integrity of data Complete timely entry of information tracking for performance measurement in Fieldglass VMS systems.Manage weekly supplier Missing Timesheet report process and client manager Pending Timesheet report process which includes sending to supplier and manager users and resolving any issues/discrepancies.Provide ad-hoc reports to client upon request.Run and provide monthly Fieldglass reports to the customer and work to resolve any discrepancies.Act as liaison and represent Acro Service Corp and the client in a professional, courteous and knowledgeable manner.Field day-to-day customer inquiries via phone and/or email for the Program Management Office (PMO).The MSP Program Coordinator is responsible for working directly with client users to assist them in obtaining temporary personnel, and consulting services through the associate vendor network and assuring the program is operating within the guidelines outlined in program design and are in compliance with all state and federal laws associated with employment.
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